Terms & Conditions
Definitions
“Seller/we/our/us/Solutions 4 Plastic” means Solutions 4 Plastic, The Old Mill, West Halton Lane, Alkborough, North Lincs, DN15 9JQ and the company's website www.solutions4plastic.co.uk “Customer” means the person or company to whom this document is addressed.“Website” shall mean, www.solutions4plastic.co.uk or any other subdomains of solutions4plastic.co.uk which may be accessible unless expressly excluded by their own terms and conditions. Order” shall mean the submission of an order for products on the “Website” by the “Customer”General
1.1 These terms and conditions are applicable to the supply of products made by the Seller, hereafter referred as Solutions 4 Plastic, to the buyer hereafter referred as the Customer. Price
2.1 The prices of the goods will be as quoted on the Website from time to time. We take reasonable care to ensure that the prices of goods are correct at the time when the relevant information was entered onto the system. However if we discover an error in the price of Product(s) you ordered, please see clause 2.4 for what happens in this event.2.2 Prices for our goods may change from time to time, but changes will not affect any order which we have confirmed.2.3 All prices are quoted in GB Pound Sterling2.4 The Website contains a large number of products. It is always possible that, despite our reasonable efforts, some of the products on the Website may be incorrectly priced. If we discover an error in the price of the products you have ordered we will inform you of this error and we will give you the option of continuing to purchase the product at the correct price or cancelling your order. We will not process your order until we have your instructions. If we are unable to contact you using the contact details you provided during the order process, we will treat the order as cancelled and notify you in writing. Please note that if the pricing error is obvious and unmistakable and could have reasonably been recognised by you as a mispricing, we do not have to provide the products to you at the incorrect (lower) price.Payment
3.1 Payments must be made in GB Pounds Sterling only, unless otherwise specified, and payments will be made through Paypal3.2 Any discount codes issued are strictly subject to the individual terms and conditions with which they were issued, which may include, amongst other things, eligibility of use and maximum order value. If any of the terms and conditions with which the discount codes were issued contradicts these terms and conditions, the terms and conditions in respect of the discount code will prevail. We reserve the right to reject or cancel any orders which do not comply with these terms even if your credit or debit card has been charged.Passing of Property
4.1 Solutions 4 Plastic shall retain the property of the goods until full payment has been made by the Customer and has been received. The Customer will own the goods once full payment has been received by Solutions 4 Plastic.Orders
5.1 All Orders are subject to acceptance and availability. Upon placing an Order with Solutions 4 Plastic, the Customer will receive an order acknowledgement from Paypal and any relevant update email(s). Receipt of the acknowledgement and these emails does not confirm that the Order has been accepted by Solutions 4 Plastic. Order acceptance and the creation of the contract between Solutions 4 Plastic and the Customer will start at the time the products ordered by the Customer are despatched from Solutions 4 Plastic's warehouse to be delivered to the address supplied by the Customer.5.2 Solutions 4 Plastic will take all reasonable care, in so far as it is in its power to do so, to keep the details of the Customer’s Order and payment secure, but in the absence of negligence on its part Solutions 4 Plastic cannot be held liable for any loss suffered by Solutions 4 Plastic if a third party procures unauthorised access to any data you provide when accessing or ordering from the Website. Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to the Website; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.5.3 Products purchased from Solutions 4 Plastic are not for re-sale or distribution. Solutions 4 Plastic can at its sole discretion restrict ordering to a maximum of 10 pieces of any individual products and reserve the right to cancel any Orders which are suspected are being purchased for re-sale or distribution.Delivery
6.1 Any date or period for delivery shall be considered as indicative only. Any products not available at the time of your order will be sent to you, as soon as possible. Solutions 4 Plastic cannot be held responsible for delays in delivery caused by the carrier or any other third party.6.2 We despatch every Wednesday only to the UK in a bid to reduce our Carbon Footprint, alternative shipping days will have to be prearranged and subject to our absolute discretion. However there are restrictions on some goods for certain Delivery Destinations, so please review the information on the Website carefully before ordering goods.6.3 We are away from 21st October 2022 and return on the 31st October. Order will be dispatched week commencing 31st October 2022Postage
7.1 All Orders will be dispatched Tuesday - Thursday for standard delivery options using the service as detailed at time of ordering, and dispatch Next Day Delivery orders Monday - Friday. Next day delivery is for orders placed before 11:30am, Monday - Friday. Orders placed using this postage option will be posted the following working day. Solutions 4 Plastic has the right to fluctuate any prices in proportion with its costs for shipping. The Customer must request any other delivery method at the time of order and goods will be shipped under the Customer’s responsibility as defined in clause 8. 7.2 Due to the current coronavirus pandemic, all orders are subject to the couriers delivery policy. Orders will be placed on your door step or other safe place as indicated by you.7.3 Click & Collect service is available Monday & Wednesday (excluding bank holiday’s) and available 5 days after ordering unless notified otherwise. Click & Collect address is Unit 4, Phoenix Court, Atkinson’s Way, Foxhills Industrial Estate, Scunthorpe, DN15 8QJ. We will send a confirmation that your order is ready, if not collected 28 days from order, order will be cancelled and refunded. If you wish to change your shipping option your order will be cancelled and refunded to order again with the correct shipping option.**We close for Christmas 22nd December 2022 and reopen 5th January 2023. Orders placed during this time will be dispatched when open**
Passing of Risk
8.1 Customer will assume risk of the products ordered once they have been delivered to the address specified on the Order. Solutions 4 Plastic accept no liability for undelivered parcels where the Customer provides an incorrect or invalid delivery address and/or fails to collect the Order from the delivery address specified8.2 In the event of an order being lost by a third party, Solutions 4 Plastic bears no risk once it has left their trading premises. Where goods have been received damaged, a refund/exchange application will only be acknowledged if the goods are returned together with their original packaging within 14 days of receipt to the Solutions 4 Plastic trading address, The Old Mill, West Halton Lane, Alkborough, North Lincs, DN15 9JQ also see clauses 9 & 10 below.8.3 Where the goods are signed for, the customer bears the risk once the goods are signed for. If a customer believes that a parcel has been tampered with, it is their responsibility to refuse to sign for the goods.8.4 Where the goods have had a confirmed delivery by the courier and the customer believes the good have been tampered with or maliciously removed from their delivery address, it is their responsibility to submit a crime report to their local law enforcement and we will launch a formal investigation liaising with the police, courier service and customer in order to locate the lost parcel.8.5 In the event of either of these circumstances detailed in clause 8.2 or 8.3 or 8.4, Solutions 4 Plastic will forward a claim to the carrier on the behalf of the customer. Before this can be processed, Solutions 4 Plastic will issue the customer with a 'Lost Orders Form' which must be completed and returned before any claim can be pursued. Lost order investigations will take 14 working days.8.6 This is not a guarantee and Solutions 4 Plastic has the right to refuse any application. Any refund/exchange given is at the discretion of the management of Solutions 4 Plastic. Failure to give accurate information while making a claim may lead to a prosecution.Acceptance
9.1 The Customer shall inspect the goods within a reasonable time after their receipt and shall be deemed to have accepted the goods unless within 14 days after their receipt the Customer shall have notified the seller in writing or by email that the goods are rejected (this does not however affect the customer’s statutory rights). If no such action has been taken, Solutions 4 Plastic shall consider the products being as described, of satisfactory quality and fit for their purposes, and may not accept any reject at a later date. Returns Procedure
10.1 If the goods are to be rejected in the time limit set in clause 9 above, the Customer shall comply with the return procedure as defined in clause 10.2, below. Solutions 4 Plastic will not accept any returned goods should the return not follow the aforementioned return procedure.10.2 The Customer must follow the returns policy as detailed on www.solutions4plastic.co.uk. This requires emailing Solutions 4 Plastic to notify their intention to return any goods.10.3 In cases where the rejection of the goods is due to a defect or discrepancy in the order, the Customer is entitled to a full refund or replacement. The faulty or damaged product must be returned to Solutions 4 Plastic before the refund or replacement can be issued. We will examine the returned product and will notify you of your refund within a reasonable period of time. We will usually process the refund due to you as soon as possible and, in any case, within 10 days of the day we confirm to you that you were entitled to a refund for the defective product. Products returned by you because of a defect will be refunded in full, including a refund of the delivery charges for sending the item to you and the cost incurred by you in returning the item to us.10.4 In cases where the rejection is due to an incorrect order from the Customer or to dissatisfaction, the Customer is entitled to a partial refund (full refund of the goods less any postage costs), unless the order is cancelled within the cooling off period in accordance with clause 11, in which case a full refund will be given. However, the Customer will be responsible for the cost of returning the item to Solutions 4 Plastic. Goods must be returned to Solutions 4 Plastic before the partial refund can be issued. Cancellations
11.1 Cancellations which are not due to a defect or discrepancy are only accepted if the Customer complies with the following cancellation procedure and the follows the Returns Procedure outlined in Clause 10.11.2 Within 7 working days after receipt of the goods, the Customer must contact Solutions 4 Plastic in writing via the contact details below. The goods must be ‘as new’ and unused, in original undamaged packaging, including all items and free gifts received. It is the Customer’s responsibility to take reasonable care of the products until their return to Solutions 4 Plastic. Solutions 4 Plastic will consider that the Customer has not taken reasonable care if the goods have been used in a way or extent, exceeding what a customer would similarly examine the goods in a retail shop prior to purchase. Our Liability
12.1 If we fail to comply with these Terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breach of these Terms or our negligence, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if they were an obvious consequence of our breach or if they were contemplated by you and us at the time we entered into the contract.12.2 We do not in any way exclude or limit our liability for:12.2.1 death or personal injury caused by our negligence;12.2.2 fraud or fraudulent misrepresentation;12.2.3 any breach of the terms implied by section 12 of the Sale of Goods Act 1979 (title and quiet possession);12.2.4 any breach of the terms implied by section 13 to 15 of the Sale of Goods Act 1979 (description, satisfactory quality, fitness for purpose and samples); and12.2.5 defective products under the Consumer Protection Act 1987.12.3 As a consumer, you have legal rights in relation to products that are faulty or not as described. Advice about your legal rights is available from your local Citizens' Advice Bureau or Trading Standards office. Nothing in these Terms will affect these legal rights.